1. Reporting Damages
To claim a refund or replacement for a damaged product, customers must follow these two mandatory steps:
- Provide a pictorial imageof the damaged product at the time of delivery as proof.
- Report the damage on the courier company’s receipt slip as an official record.
- If either of these proofs is missing, Appetize will not be liable for refunds or replacements.
2. Non-Returnable Nature of Products
- All products sold by Appetize are perishable in nature and cannot be returned once delivered.
- Customers are advised to inspect the parcel upon delivery and report any damage immediately.
- Appetize will not accept refund or replacement requests for damages reported after the parcel has been received.
3. Replacement Policy
- If a parcel is confirmed to be damaged upon delivery and the customer has followed the required proof procedures, a replacement of the same product will be provided.
- Replacements will only be for the exact same product—customers cannot request an alternative product in exchange.
4. Payment & Order Processing Issues
- Orders for which customers are charged on the website but where the transaction does not go through will not be considered valid.
- Customers must ensure successful payment completion before their order is confirmed.
5. Improper Storage & Liability
- Appetize is not responsible for refunds or replacements for products that have been:
- Stored improperly after delivery.
- Exposed to direct sunlight or temperatures above 24°C.
Customers are advised to store products as per the provided guidelines to maintain their quality and freshness.
For any concerns or clarifications, customers may contact Appetize’s customer support team.
Contact Us
If you have any questions, concerns, or feedback regarding our Privacy Policy, please contact us:
Email: contact@appetize.in
Phone: +91 8104571953